Returns & Exchanges

At Custom By Estee, we want you to love your purchase, which is why we offer a 30-day return window for items in their original, unused condition. Please note that custom-made or personalized orders are final sale unless they arrive damaged or defective.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and a brief explanation of why you wish to return the item.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all tags and protective materials are intact to qualify for a refund.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our team inspects your return, we will process your refund back to the original payment method within 5-7 business days.